Payment and Refund Policy
Last updated: 8 October 2026
Scope of the Policy and Services Covered
This Payment and Refund Policy applies to all services offered by spotlitevo, including professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. It covers both one-time service engagements and any structured course programmes or training packages related to these media feed operations. The policy governs transactions conducted through our commercial website for customers located in the United Kingdom and explains how payments are processed and when refunds may be available.
Prices, Currencies, Taxes and Additional Charges
All prices are quoted in British Pounds Sterling (GBP) and are inclusive of value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for bespoke requirements such as extended live signal coverage, specialised camera equipment hire or expedited content distribution. These charges are confirmed in writing before any contract is finalised. Customers are responsible for any bank or card issuer fees incurred during international transactions, although spotlitevo does not add surcharges for standard UK payment methods.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, bank transfers and approved digital wallets. All card payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs at the time of order placement. spotlitevo retains the right to delay service commencement until funds have cleared. Full details of our security practices are available upon request via [email protected].
Order Confirmation and Contract Formation
A contract is formed only after we have sent written confirmation of your booking or order and received cleared payment where required. Until that point, any quotation or availability indication remains subject to change. Confirmation emails detail the exact services, dates, deliverables and total amount payable. Customers should review this confirmation carefully as it forms the basis of the agreement.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cooling-off period from the date of contract formation during which they may cancel without giving a reason. For services that have already begun with the consumer’s agreement, the right to cancel may be lost once performance has started. Course places or scheduled live operations may carry different cancellation windows that are stated in the confirmation documents.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available where cancellation occurs within the statutory cooling-off period or where services have not been provided due to our fault. Non-refundable items include any deposits paid for reserved broadcast slots, customised training materials already delivered, or fees for services substantially performed. Promotional or discounted packages may have specific refund restrictions outlined at the time of purchase.
Step-by-Step Procedure to Request a Refund
To request a refund, contact us in writing via the contact form on our website or by email to [email protected]. Provide your order reference, full name, contact details and a clear statement of the reason for the request. Include any supporting evidence such as confirmation emails. We aim to acknowledge receipt within five working days.
Inspection, Approval, Rejection and Notification
Each refund request is reviewed against the terms of this policy and applicable law. We may request additional information to verify eligibility. You will be notified of the decision by email within 14 days of receiving a complete request. If approved, a refund will be authorised; if rejected, reasons will be explained together with any available alternatives such as rescheduling.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are returned using the original payment method wherever possible. Processing typically takes between five and ten working days after approval, although bank transfer refunds may require up to 28 days to appear in your account depending on your provider. You will receive confirmation once the refund has been issued.
Special Rules for Digital Content, Subscriptions and Services
Where digital course materials or recorded feeds are supplied, the right to cancel may end once download or access has begun if you have expressly consented to immediate performance. Subscription services for ongoing feed monitoring are subject to the notice periods stated in the subscription agreement. Promotional offers are non-transferable and refunds on such offers are limited to the amount actually paid.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
In the event of a failed payment, we will attempt to contact you using the details provided. Duplicate charges will be investigated and refunded promptly once verified. Chargebacks or disputes are handled in accordance with card scheme rules. Any suspected fraudulent activity will be reported to the relevant authorities and may result in immediate service suspension.
Mandatory Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract. If you have a complaint, you may also contact the Citizens Advice consumer service or seek redress through the courts.
Contact Route, Policy Changes and Last Updated Date
For questions about this policy or to exercise any rights, please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time to reflect changes in law or business practices. The current version will always be available on our website with the last updated date clearly shown. Previous versions are available on request.